Clarify, reflect, confirm. That’s how trust grows.

[Lesson 3.3] Conversations can go sideways when we assume instead of confirm. By pausing to reflect back—“What I think I hear you saying is…”—you signal respect, attentiveness, and care. This simple practice prevents misunderstandings, validates the other person, and deepens trust. The pause may feel small, but it’s a powerful discipline that turns routine exchanges into relationship builders.

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